/* ============================================================
   PANTHER://SUPPORT — cyberpunk console
   Палитра: void #08060f / неон-фиолет #a855f7 / magenta #e879f9
   Шрифты: Unbounded (дисплей) / Exo 2 (текст) / JetBrains Mono (данные)
   ============================================================ */

:root{
  --bg:        #08060f;
  --surface:   rgba(17, 12, 36, .82);
  --surface-2: rgba(26, 18, 52, .9);
  --line:      #2c2352;
  --neon:      #a855f7;
  --neon-2:    #e879f9;
  --cyan:      #22d3ee;
  --text:      #eae5ff;
  --muted:     #948bbd;
  --ok:        #34d399;
  --danger:    #fb7185;
  --glow:      0 0 18px rgba(168,85,247,.22);
}

*{ box-sizing:border-box; }
html,body{ margin:0; padding:0; }

body{
  min-height:100vh;
  color:var(--text);
  font-family:'Exo 2', system-ui, sans-serif;
  font-size:15px;
  line-height:1.55;
  background-color:var(--bg);
  /* СЕТКА + свечение */
  background-image:
    linear-gradient(rgba(168,85,247,.07) 1px, transparent 1px),
    linear-gradient(90deg, rgba(168,85,247,.07) 1px, transparent 1px),
    radial-gradient(900px 520px at 18% -8%,  rgba(168,85,247,.20), transparent 60%),
    radial-gradient(760px 480px at 92% 108%, rgba(232,121,249,.10), transparent 62%);
  background-size:44px 44px, 44px 44px, auto, auto;
  background-attachment:fixed;
}

/* едва заметные скан-линии */
body::after{
  content:'';
  position:fixed; inset:0;
  pointer-events:none;
  background:repeating-linear-gradient(0deg, rgba(255,255,255,.022) 0 1px, transparent 1px 3px);
  mix-blend-mode:overlay;
  z-index:9999;
}

::selection{ background:rgba(168,85,247,.4); }

/* ---------- типографика ---------- */

.display{
  font-family:'Unbounded', 'Exo 2', sans-serif;
  font-weight:600;
  letter-spacing:.04em;
}

h1{
  font-family:'Unbounded', 'Exo 2', sans-serif;
  font-size:22px;
  font-weight:600;
  letter-spacing:.05em;
  margin:26px 0 6px;
  text-transform:uppercase;
}
h1 .accent{ color:var(--neon-2); text-shadow:0 0 14px rgba(232,121,249,.55); }

.mono{ font-family:'JetBrains Mono', monospace; }

.eyebrow{
  font-family:'JetBrains Mono', monospace;
  font-size:11px;
  letter-spacing:.14em;
  text-transform:uppercase;
  color:var(--muted);
  margin:0 0 18px;
}
.eyebrow::before{ content:'// '; color:var(--neon); }

.muted{ color:var(--muted); }
.small{ font-size:13px; }
a{ color:var(--neon-2); text-decoration:none; }
a:hover{ text-shadow:0 0 10px rgba(232,121,249,.6); }

/* ---------- каркас ---------- */

.topbar{
  display:flex; align-items:center; justify-content:space-between; gap:14px;
  padding:14px 22px;
  border-bottom:1px solid var(--line);
  background:rgba(8,6,15,.85);
  backdrop-filter:blur(8px);
  position:sticky; top:0; z-index:100;
}

.brand{
  font-family:'Unbounded', sans-serif;
  font-weight:700; font-size:15px; letter-spacing:.08em;
  color:var(--text); text-transform:uppercase;
  text-shadow:0 0 16px rgba(168,85,247,.65);
}
.brand em{ font-style:normal; color:var(--neon); }

.topbar .who{
  display:flex; align-items:center; gap:12px;
  font-family:'JetBrains Mono', monospace; font-size:12px; color:var(--muted);
}
.topbar .who b{ color:var(--text); font-weight:600; }

.nav{
  display:flex; gap:6px; flex-wrap:wrap;
  padding:10px 22px;
  border-bottom:1px solid var(--line);
  background:rgba(8,6,15,.6);
}
.nav a{
  font-family:'JetBrains Mono', monospace;
  font-size:12px; letter-spacing:.08em; text-transform:uppercase;
  color:var(--muted);
  padding:7px 14px;
  border:1px solid transparent;
}
.nav a:hover{ color:var(--text); text-shadow:none; border-color:var(--line); }
.nav a.active{
  color:var(--neon-2);
  border-color:rgba(168,85,247,.5);
  box-shadow:var(--glow), inset 0 0 12px rgba(168,85,247,.08);
}
.nav a.disabled{ opacity:.4; pointer-events:none; }

.wrap{
  max-width:920px;
  margin:0 auto;
  padding:8px 20px 60px;
}

/* ---------- СИГНАТУРА: карточки с неоновыми уголками ---------- */

.card{
  position:relative;
  background:var(--surface);
  border:1px solid var(--line);
  padding:20px 22px;
  margin:18px 0;
  backdrop-filter:blur(6px);
  transition:border-color .18s, box-shadow .18s;
}
/* L-скобки: верх-лево и низ-право */
.card::before, .card::after{
  content:'';
  position:absolute;
  width:16px; height:16px;
  border:2px solid var(--neon);
  transition:box-shadow .18s;
}
.card::before{ top:-2px; left:-2px; border-right:none; border-bottom:none; }
.card::after { bottom:-2px; right:-2px; border-left:none; border-top:none; }

.card:hover{ border-color:rgba(168,85,247,.55); box-shadow:var(--glow); }
.card:hover::before, .card:hover::after{ box-shadow:0 0 10px rgba(168,85,247,.7); }

.card-title{
  font-family:'Unbounded', sans-serif;
  font-size:13px; font-weight:600;
  letter-spacing:.07em; text-transform:uppercase;
  margin-bottom:12px;
}

/* большие метрики на дашборде */
.metric{
  font-family:'JetBrains Mono', monospace;
  font-size:42px; font-weight:600; line-height:1;
  color:var(--neon-2);
  text-shadow:0 0 20px rgba(232,121,249,.5);
}
.metric.zero{ color:var(--muted); text-shadow:none; }
.metric-label{
  font-family:'JetBrains Mono', monospace;
  font-size:11px; letter-spacing:.12em; text-transform:uppercase;
  color:var(--muted); margin-top:6px;
}

.grid-2{ display:grid; grid-template-columns:1fr 1fr; gap:18px; }
@media (max-width:640px){ .grid-2{ grid-template-columns:1fr; } }
.grid-2 .card{ margin:0; }

/* ---------- кнопки (срезанный угол) ---------- */

.btn{
  display:inline-block;
  font-family:'JetBrains Mono', monospace;
  font-size:12px; letter-spacing:.08em; text-transform:uppercase;
  color:var(--text);
  background:var(--surface-2);
  border:1px solid var(--line);
  padding:10px 18px;
  cursor:pointer;
  text-decoration:none;
  transition:border-color .15s, box-shadow .15s, transform .05s;
}
.btn:hover{ border-color:var(--neon); box-shadow:var(--glow); text-shadow:none; }
.btn:active{ transform:translateY(1px); }

.btn.primary{
  border:none;
  color:#0b0616;
  font-weight:700;
  background:linear-gradient(100deg, var(--neon), var(--neon-2));
  clip-path:polygon(0 0, calc(100% - 14px) 0, 100% 14px, 100% 100%, 14px 100%, 0 calc(100% - 14px));
  box-shadow:0 0 22px rgba(168,85,247,.35);
}
.btn.primary:hover{ box-shadow:0 0 30px rgba(232,121,249,.55); }

.btn.danger:hover{ border-color:var(--danger); box-shadow:0 0 16px rgba(251,113,133,.3); }
.btn.wide{ width:100%; text-align:center; }

.buttons{ display:flex; gap:10px; flex-wrap:wrap; }

/* ---------- формы ---------- */

label{
  display:block;
  font-family:'JetBrains Mono', monospace;
  font-size:11px; letter-spacing:.1em; text-transform:uppercase;
  color:var(--muted);
  margin:14px 0 6px;
}

input, textarea, select{
  width:100%;
  background:#0b0820;
  border:1px solid var(--line);
  color:var(--text);
  font-family:'Exo 2', sans-serif;
  font-size:14px;
  padding:11px 13px;
  outline:none;
  transition:border-color .15s, box-shadow .15s;
}
input:focus, textarea:focus{
  border-color:var(--neon);
  box-shadow:var(--glow), inset 0 0 14px rgba(168,85,247,.06);
}
textarea{ resize:vertical; min-height:90px; }

/* ---------- статусы ---------- */

.chip{
  display:inline-flex; align-items:center; gap:7px;
  font-family:'JetBrains Mono', monospace;
  font-size:11px; letter-spacing:.1em; text-transform:uppercase;
  padding:4px 11px;
  border:1px solid var(--line);
  color:var(--muted);
}
.chip .dot{ width:7px; height:7px; border-radius:50%; background:currentColor; }

.chip.open{
  color:var(--neon-2);
  border-color:rgba(168,85,247,.55);
  box-shadow:0 0 12px rgba(168,85,247,.25);
}
.chip.closed{ color:var(--muted); }
.chip.new{
  color:var(--cyan);
  border-color:rgba(34,211,238,.5);
  box-shadow:0 0 12px rgba(34,211,238,.2);
}

@media (prefers-reduced-motion: no-preference){
  .chip.open .dot{ animation:pulse 1.6s ease-in-out infinite; }
  @keyframes pulse{ 0%,100%{opacity:1;} 50%{opacity:.3;} }
}

/* ---------- список тикетов ---------- */

.trow{
  display:block;
  color:var(--text);
  border:1px solid var(--line);
  border-left:3px solid var(--line);
  background:rgba(13,9,28,.7);
  padding:14px 16px;
  margin:10px 0;
  transition:border-color .15s, box-shadow .15s, background .15s;
}
.trow:hover{
  text-shadow:none;
  border-color:rgba(168,85,247,.5);
  border-left-color:var(--neon);
  box-shadow:var(--glow);
  background:rgba(20,13,42,.85);
}
.trow.is-open{ border-left-color:var(--neon); }
.trow.is-closed{ opacity:.65; }

.trow .t-head{ display:flex; align-items:center; gap:10px; flex-wrap:wrap; }
.trow .t-id{ font-family:'JetBrains Mono', monospace; color:var(--neon-2); font-weight:600; }
.trow .t-user{ font-weight:600; }
.trow .t-subject{ margin-top:5px; }
.trow .t-meta{
  margin-top:5px;
  font-family:'JetBrains Mono', monospace;
  font-size:11px; color:var(--muted);
}

/* ---------- переписка ---------- */

.msg{
  border:1px solid var(--line);
  border-left:3px solid var(--cyan);
  background:rgba(11,20,32,.6);
  padding:12px 15px;
  margin:10px 0;
}
.msg.staff{
  border-left-color:var(--neon);
  background:rgba(20,13,42,.65);
}
.msg .m-head{
  display:flex; justify-content:space-between; gap:10px; flex-wrap:wrap;
  font-size:13px;
}
.msg .m-author{ font-weight:600; }
.msg.staff .m-author{ color:var(--neon-2); }
.msg:not(.staff) .m-author{ color:var(--cyan); }
.msg .m-time{ font-family:'JetBrains Mono', monospace; font-size:11px; color:var(--muted); }
.msg .m-body{ margin-top:7px; white-space:pre-wrap; word-break:break-word; }

/* контекст пользователя в тикете */
.kv{ display:grid; grid-template-columns:150px 1fr; gap:4px 14px; font-size:13px; }
.kv dt{ color:var(--muted); font-family:'JetBrains Mono', monospace; font-size:11px; letter-spacing:.08em; text-transform:uppercase; padding-top:2px; }
.kv dd{ margin:0; }
@media (max-width:520px){ .kv{ grid-template-columns:1fr; } .kv dt{ margin-top:8px; } }

/* ---------- flash ---------- */

.flash{
  font-family:'JetBrains Mono', monospace; font-size:13px;
  border:1px solid var(--line);
  padding:11px 15px;
  margin:16px 0;
}
.flash.ok{ border-color:rgba(52,211,153,.55); color:var(--ok); box-shadow:0 0 14px rgba(52,211,153,.15); }
.flash.error{ border-color:rgba(251,113,133,.55); color:var(--danger); box-shadow:0 0 14px rgba(251,113,133,.15); }

/* ---------- login ---------- */

.login-stage{
  min-height:100vh;
  display:flex; align-items:center; justify-content:center;
  padding:20px;
}
.login-box{ width:100%; max-width:400px; }
.login-brand{
  font-family:'Unbounded', sans-serif;
  font-weight:700; font-size:22px; letter-spacing:.08em; text-transform:uppercase;
  text-align:center; margin-bottom:6px;
  text-shadow:0 0 24px rgba(168,85,247,.8);
}
.login-brand em{ font-style:normal; color:var(--neon); }
.login-sub{
  text-align:center;
  font-family:'JetBrains Mono', monospace;
  font-size:11px; letter-spacing:.16em; text-transform:uppercase;
  color:var(--muted);
  margin-bottom:26px;
}

/* ---------- сотрудники ---------- */

.staff-row{ border-top:1px solid var(--line); padding:14px 0; }
.staff-row:first-of-type{ border-top:none; }
.staff-actions{ display:flex; gap:8px; flex-wrap:wrap; align-items:center; margin-top:10px; }
.staff-actions form{ margin:0; display:flex; gap:8px; align-items:center; }
.staff-actions input{ width:180px; padding:8px 11px; font-size:13px; }

/* ---------- misc ---------- */

.footer{
  text-align:center;
  font-family:'JetBrains Mono', monospace;
  font-size:11px; letter-spacing:.14em; text-transform:uppercase;
  color:var(--muted);
  padding:30px 0 10px;
  opacity:.6;
}

hr.sep{ border:none; border-top:1px solid var(--line); margin:16px 0; }

/* ---------- фаза 2: статусы бота ---------- */

.chip.progress{
  color:#fbbf24;
  border-color:rgba(251,191,36,.5);
  box-shadow:0 0 12px rgba(251,191,36,.18);
}
.chip.wait{
  color:var(--cyan);
  border-color:rgba(34,211,238,.5);
  box-shadow:0 0 12px rgba(34,211,238,.2);
}

.offline{
  border:1px dashed rgba(251,113,133,.5);
  color:var(--danger);
  font-family:'JetBrains Mono', monospace;
  font-size:12px;
  padding:12px 15px;
  margin:14px 0;
}

.msg .m-media{
  font-family:'JetBrains Mono', monospace;
  font-size:12px;
  color:var(--muted);
  font-style:italic;
}

/* ---------- фаза 3 ---------- */

.m-photo{ display:block; margin-top:8px; }
.m-photo img{
  max-width:320px;
  max-height:320px;
  width:auto; height:auto;
  display:block;
  border:1px solid var(--line);
  transition:border-color .15s, box-shadow .15s;
}
.m-photo:hover img{ border-color:var(--neon); box-shadow:var(--glow); }

.actions-row{ display:flex; gap:12px; flex-wrap:wrap; }
.actions-row form{ margin:0; display:flex; gap:8px; align-items:stretch; }
.actions-row input[type=number]{ width:95px; padding:8px 11px; font-size:13px; }

.stat-row{
  display:flex; justify-content:space-between; gap:12px;
  padding:7px 0;
  border-bottom:1px dashed var(--line);
  font-size:14px;
}
.stat-row:last-of-type{ border-bottom:none; }
.stat-row .mono{ color:var(--neon-2); font-weight:600; }